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ResNet

Technical Support for Windows XP

Technical Support for the Windows XP Operating System covers many different areas. To fully configure your computer for the ResNet service follow all the steps listed below. If you have any difficulties please follow our support process to contact an RCC.

Support Steps

  1. Resetting your network identification
  2. Opening and installing your network connection
  3. Configuring your IP Address and DNS settings
  4. Configuring your IP settings
  5. Configuring your DNS settings
  6. Configuring your WINS settings

Resetting your network identification

  1. Right-click My Computer
  2. Click Properties
  3. Click the Computer Name tab
  4. Click the Change... button
  5. Under Computer Name, type your ULID (University ID). Your University ID is the same as the first part of your Illinois State University e-mail address. Example: ulid@ilstu.edu.
  6. Select the option Workgroup and type ADILSTU
  7. Click OK. You will receive a message saying, "Welcome to the ADILSTU workgroup." Click OK
  8. You will receive another message stating that you have to restart your computer for the changes to take effect. Click on OK
  9. When you are prompted to restart your computer, click NO
 Computer Name Changes dialog box

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Opening and Installing your Network Connection

  1. Click Start and then Control Panel
  2. Double-click Network Connections
  3. Right-click Local Area Connection and select Properties. If you do not have a Local Area Connection icon in your Network Connections window, your network card is not properly installed.
  4. If Client for Microsoft Networks is not on your list of components:
    • Click Install
    • Select Client and click Add
    • Select Client for Microsoft Networks and click OK
  5. If Internet Protocol (TCP/IP) is not on your list of components:
    • Click Install
    • Select Protocol and click Add
    • Select Internet Protocol (TCP/IP) and click OK
Local Area Connection Properties dialog box

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Configuring Your IP and DNS Settings

  1. To configure TCP/IP to use ResNet, click Internet Protocol (TCP/IP) and click Properties
  2. Select the options Obtain IP address automatically and Obtain DNS server address automatically
  3. Click Advanced
Internet Protocal Properities dialog box

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Configuring Your IP Settings

  1. If there are any entries under Default gateways, select them and click Remove
  2. Click the DNS tab
Advanced TCP/IP Settings dialog box

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Configuring Your DNS Settings

  1. If there are any entries under DNS server addresses, select each of them and click Remove
  2. Make sure the checkbox for Append parent suffixes of the primary DNS suffix is unchecked
  3. Make sure the checkbox for Register this connection's addresses in DNS is unchecked
  4. Click the WINS tab
Advanced TCP/IP Settings dialog box

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Configuring Your WINS Settings

  1. If there are any entries under WINS addresses, select each of them and click Remove
  2. Select the option Enable NetBIOS over TCP/IP
Advanced TCP/IP Settings dialog box

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  1. Click OK twice
TechZone | Software Management | ResNet | Student Technology Support