There are many ways to find a resolution to your computer problem. By following the procedures listed below you can help expedite your support process.
| Windows XP | Windows 2000 | Windows ME | |
| Windows 98 | Windows 95 | ||
| Macintosh OS 8/9 | Macintosh OS X | LRE Modem Install | |
These additional links will take you to Illinois State's University Computer Help Desk web pages concerning these commonly requested issues: |
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| Virus Scanning (for PCs) | Virus Scanning (for Macs) | E-mail Configuration | |
The University Computer Help Desk will attempt to resolve your problem via telephone. If they are unable to solve the issue, they will submit a request for RCC assistance.
Find your RCC's e-mail address.
If after following the previous steps you are still having problems, contact the ResNet office at (309)438-8334.
